Frequently Asked Questions
Q: I'm allergic to certain things, does your products contain any harsh ingredients?
A: All our products are made with NATURAL AND VEGAN ingredients, please read all ingredients of products before purchasing to ensure no confusion or allergic reactions. Always do a test patch of products. If rash or skin irritation occurs, stop using the product!
Q: Its been three days since I've placed an order, why haven't I received my tracking number or package?
A: Order delivery is divided into two parts, processing and shipping. Processing is 2-5 business days and once the order is shipped, you will receive an email with your tracking number. Shipping is 1-3 days. Please refer to the shipping information page for more details.
Q: I received my package yesterday and wore my necklace today, but then the chain broke. Can I return for exchange and get a refund?
A: Due to sanitary purposes we do not accept returns or offer exchanges. Refunds are only provided under certain conditions such as incorrect order/missing items on our end. Please refer to the return/refund policy page for more details on this topic.
Q: Do you offer wholesale?
A: We are not offering wholesale anymore at this time. Please subscribe to our email subscription to be notified once we launch wholesale again.
Q: I emailed customer service an hour ago and still no response, how long does it take for a response?
A: Please allow 24-48 hours for a response back from customer service as we are helping other customers as well. Emails are answered in the order they come in.
Q: My tracking number says my package was delivered, but when i got home it was not there, where is my package?
A: Glam2bGorgeous is not responsible for any lost or stolen packages, you must contact your local USPS office.
Q: My delivery date and time has changed or tracking number hasn't updated, what's going on?
A: We cannot speed up the shipping process once a order has been shipped. Keep in mind, due to COVID-19 some post offices are backed up which can result in delays on delivery.